Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your favorite spices fresh and on time.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Time
Once your order is shipped, the estimated delivery time is:
• Metro Cities: 3–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Areas: 5–9 business days
Delivery times may vary depending on courier service and location.
Shipping Charges
• Free Shipping on orders above ₹499.
• A standard shipping charge of ₹49 will apply on orders below ₹499.
Order Tracking
After your order is shipped, you will receive a tracking number via email or WhatsApp so you can track your delivery in real time.
Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery across India.
Incorrect Address
Please make sure your shipping address and contact details are correct at checkout. We are not responsible for delays or delivery issues caused by incorrect information.
Damaged Package
If you receive a damaged or opened package, please record a video while opening the parcel and contact us within 24 hours.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
📧 Email: sugandhspice@gmail.com
